Legal
Terms of Service
MySyara Inc.
Ontario Corporation No. 1001487990
Last updated: 1 September 2026
1. About these terms
These Terms of Service govern your use of the MySyara platform and any services you book through it. By creating an account, booking a service, or using our website, you agree to these terms.
MySyara Inc. ("MySyara", "we", "us") operates a platform that connects vehicle owners with independent professional detailers ("MySyara Pros"). We are a technology and service platform. The detailing work itself is performed by independent contractors who are not employees of MySyara.
If you do not agree to these terms, do not use the platform.
2. Eligibility
You must be at least 18 years old and able to enter a binding contract under Ontario law. You must provide accurate information when booking, including your vehicle details, service address and contact information.
3. Services
3.1 What we offer
MySyara offers vehicle cleaning and detailing services in four categories: Express Detailing, Exterior Detailing, Interior Detailing and Showroom, together with optional add-on services. Full descriptions and current prices are shown on our website at the time of booking.
3.2 Service delivery
Services are performed at a location you specify. You are responsible for ensuring the vehicle is accessible at the scheduled time and that you have the right to authorise work at that location, including any permission required from a property owner, building management or parking operator.
Where the vehicle is in underground or multi-level parking, you must provide the parking level and slot number at booking, together with any access code, fob arrangement or entry instruction your Pro will need.
3.3 Waterless method
All our services use waterless or rinseless methods. We do not require a water or power connection from you.
3.4 Weather conditions
Where the temperature is below 5°C or it is raining, all services are performed in covered locations only, including garages, underground parking and covered driveways. If your location is uncovered and these conditions apply, we will contact you to reschedule or to substitute an alternative service. We will not proceed with a service where conditions would compromise the result or the safety of the Pro.
3.5 Services we do not offer
We do not provide multi-stage paint correction, multi-year ceramic coating, engine steam cleaning or pressure washing, or mould and biohazard remediation.
4. Booking and pricing
4.1 Prices
Prices are shown before you confirm a booking and are inclusive of travel. HST is added at checkout. Prices vary by vehicle size and by the services and add-ons you select.
4.2 Quotes are binding
The price shown at checkout is the price you pay. We will not add charges after the service without your prior agreement.
4.3 Vehicle condition
Our pricing reflects the service selected, not the condition of the vehicle. Where a vehicle requires substantially more work than the booked service covers, we will contact you before work begins to agree an approach. We will not carry out additional chargeable work without your consent.
4.4 Payment
Payment is taken at the time of booking through our payment processor. We do not store your full card details. Tips are optional, are paid entirely to your Pro, and MySyara takes no share of them.
5. Cancellation, rescheduling and access
5.1 Cancelling or rescheduling
You may cancel or reschedule any booking at no charge by contacting us at least 3 hours before the scheduled start time.
5.2 Late cancellation
Where you cancel within 3 hours of the scheduled start time, a late cancellation fee of $29 applies.
5.3 Vehicle not accessible
Where your Pro attends at the scheduled time and the vehicle cannot be accessed — for example it has been moved, is locked without keys arranged, or is obstructed — a fee of $29 applies. Your Pro will document the location.
5.4 Cancellation by MySyara
We may cancel or reschedule a booking where weather conditions prevent the service being performed to standard, where no Pro is available, or for safety reasons. Where we cancel, you are not charged and we will offer an alternative time or a full refund.
5.5 Subscriptions
Subscription plans may be paused for up to two months in any twelve-month period and cancelled at any time. Cancellation takes effect at the end of the current billing period. We do not refund part-months.
6. MySyara Plus membership
MySyara Plus is a monthly membership costing $9.99, giving 10% off all services and add-ons, and priority access to booking slots.
Membership renews automatically each month until cancelled. You may cancel at any time and cancellation takes effect at the end of the current billing period. We do not refund part-months. The Plus discount cannot be combined with a subscription discount or with credits.
7. Credits
You earn credits worth 3% of the net value of each completed booking. Credits are applied to your account after the service is complete.
- Credits expire where your account is inactive for 90 consecutive days, meaning no booking is completed and no credits are earned or redeemed in that period
- Credits do not expire through the passage of time alone
- A maximum of $10 in credits may be applied to any single booking
- Credits cannot be combined with a Plus membership discount, a subscription discount, or a promotional offer
- Credits have no cash value and cannot be transferred, sold or refunded
- Credits are forfeited if your account is closed
Where more than one discount could apply to a booking, we apply whichever gives you the greatest saving.
8. Promotional offers
From time to time we may offer promotional pricing. We currently offer a customer's first Express Detail or Interior Detail at a flat $129 for the base service, whatever the vehicle size, once per customer, matched against both email address and phone number. Any promotional offer will state its terms, and cannot be combined with any other discount unless expressly stated.
9. Our service standard and your remedies
We stand behind the work performed through our platform. If you are not satisfied with a service, contact us within 24 hours of completion. We will either arrange for the work to be redone at no charge, or issue a refund, at our discretion and having regard to the circumstances.
Before and after photographs are taken on every job and are available to you.
10. Damage and liability
10.1 Reporting damage
If you believe your vehicle or property has been damaged during a service, notify us within 24 hours of the service. We will investigate using the photographic record taken before and after the work.
10.2 Pre-existing damage
Your Pro photographs the vehicle before beginning work. Damage visible in those photographs is treated as pre-existing.
10.3 Insurance
MySyara Pros are required to carry commercial general liability insurance and business-use vehicle insurance. MySyara also maintains its own commercial general liability coverage.
10.4 How we remedy damage
Where we accept that damage has been caused during a service, we will remedy it. In the first instance we will arrange the repair through a service partner of our choosing, at our cost. This allows us to control both the quality and the cost of the work.
We will tell you which partner we propose to use and what the repair involves before work begins. If you prefer to arrange your own repair, tell us before any work is carried out and we will agree a reasonable amount in settlement instead, based on a written quotation.
We will not reimburse repairs arranged without notifying us first.
10.5 Limitation of liability
To the maximum extent permitted by Ontario law, our total liability to you in connection with any booking, however arising, is limited to a refund of the amount you paid for that booking. This is your sole and exclusive remedy.
We are not liable for indirect, incidental, special or consequential loss, for loss of use of the vehicle, for loss of income or opportunity, or for items left in the vehicle.
Nothing in these terms limits any right you have under the Consumer Protection Act, 2002 or other applicable consumer protection law, or excludes liability that cannot lawfully be excluded.
10.6 Items left in the vehicle
Please remove personal items, valuables and documents before your service. We are not responsible for items left in the vehicle.
11. Your responsibilities
You agree to:
- Provide accurate vehicle, contact and location details
- Ensure the vehicle is accessible at the scheduled time
- Hold the necessary permission to have work carried out at the location
- Remove personal items and valuables before the service
- Disclose any condition affecting the vehicle's surfaces, including wraps, matte paint, existing coatings or recent paintwork
- Treat your Pro with respect
12. MySyara Pros
MySyara Pros are independent contractors, not employees or agents of MySyara. They set their own schedules, use their own vehicles and equipment, and may accept or decline any booking.
You agree not to solicit or engage a Pro introduced to you through MySyara for services outside the platform. Pros are subject to a corresponding restriction under their agreement with us.
13. Account suspension
We may suspend or close an account where a customer provides false information, abuses promotional offers or credits, behaves abusively toward a Pro or our staff, or repeatedly fails to make vehicles accessible.
14. Changes to these terms
We may update these terms. Where changes are material we will notify you by email or in the app before they take effect. Continued use of the platform after that point constitutes acceptance.
15. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The courts of Ontario have exclusive jurisdiction over any dispute.