Legal
Privacy Policy
MySyara Inc.
Ontario Corporation No. 1001487990
Last updated: 1 September 2026
1. Our commitment
MySyara Inc. respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it and who we share it with.
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
2. Information we collect
2.1 Information you give us
| What | Why we need it |
|---|---|
| Name | To identify your booking and introduce you to your Pro |
| Email address | Booking confirmations, receipts, service updates |
| Phone number | Arrival notifications and contact on the day |
| Service address | To dispatch a Pro to the right location |
| Parking type | To determine whether a service can proceed in cold or wet weather |
| Parking level and slot number | To help your Pro locate the vehicle in underground and multi-level parking |
| Vehicle details | To price the service and assign an appropriately equipped Pro |
| Payment details | To take payment for your booking |
2.2 Information generated by the service
- Before and after photographs of your vehicle taken at each job
- Booking history, service preferences and add-ons selected
- Ratings and feedback you provide
- Credits earned, applied and expired
2.3 Information collected automatically
- Device type, browser and operating system
- IP address and approximate location
- Pages visited and actions taken on our website
- Cookies and similar technologies
2.4 Information from applicants
Where you apply to become a MySyara Pro we collect your name, contact details, work experience, portfolio photographs, vehicle and equipment details, insurance information and the results of a background check.
3. How we use your information
We use personal information to:
- Provide, schedule and deliver the services you book
- Take payment and issue receipts
- Communicate with you about a booking
- Assign a suitably equipped and located Pro
- Investigate damage claims and service complaints
- Improve our services, pricing and training
- Send you service updates and, where you have agreed, marketing communications
- Meet our legal and tax obligations
4. Photographs
Before and after photographs are taken on every job. They serve three purposes: they document the condition of your vehicle before work begins, they record the work performed, and they allow us to investigate any dispute.
We may use photographs of vehicles in marketing material. Where we do, we remove or obscure licence plates and any other identifying detail, and we do not identify you. If you would prefer your vehicle not be used in marketing, tell us at booking or contact us at any time and we will exclude it.
6. Payment information
Payments are processed by our payment provider. MySyara does not store your full card number. Our provider is PCI-DSS compliant and holds card details on our behalf under their own privacy terms.
7. How long we keep information
| Category | Retention |
|---|---|
| Booking records and photographs | 7 years, for tax and dispute purposes |
| Account information | While your account is active, then 2 years |
| Marketing preferences | Until you withdraw consent |
| Applicant information — unsuccessful | 12 months, then deleted |
| Website analytics | 26 months |
8. Your rights
Under PIPEDA you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Withdraw consent to our use of your information, subject to legal and contractual limits
- Withdraw from marketing at any time, using the unsubscribe link or by contacting us
- Complain to us, and to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response
To exercise any of these rights, contact . We will respond within 30 days.
9. Security
We protect personal information using encryption in transit, access controls limiting staff and Pro access to what is necessary, secure payment processing through a PCI-DSS compliant provider, and background checks on Pros before activation.
No system is perfectly secure. If a breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
11. Children
Our services are not directed at children under 18 and we do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.
12. Changes to this policy
We may update this policy. Where changes are material we will notify you by email or in the app. The date at the top of this page shows when it was last revised.